PRIVACY POLICY

Last updated on: 26th June 2024

We are committed to keep Your data secure, Your private information private and being transparent about Our practices. We adhere to the best practices to secure information collected from You.

Deepwork Technologies Private Limited, having its registered office at SY 11, WeWork Krishe Emerald, Kondapur, Hyderabad - 500081, India(“Company” or “We” or “Us” or “Our”), is the owner of the website domain at  https://floww.ai/ and the owner of the mobile application available at Play Store and App Store ( referred as “Platform”) and any service availed by User (hereinafter referred to as (“You”, “Your”, “Yourself”, “User” or “Merchant”) through the Platform is conditioned upon your acceptance of the terms and conditions contained in www.floww.ai/company/terms-of-service/ “Terms of Service” as available on Platform and this privacy policy (“Privacy Policy”). This Policy is a part of and should be read in conjunction with Our Terms of Service. This Privacy Policy shall apply to any person who visits, browses, uses, accesses or avail Our products and solutions by using the Platform (as defined in the Terms of Service). (“Services”)

This Privacy Policy has been drafted and is published in compliance with the Information Technology Act, 2000, and applicable amendments, rules, regulations and guidelines enacted thereunder from time to time (“IT Act”) with specific mention of regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive personal information) Rules, 2011 (“SPDI Rules”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2023, Digital Personal Data Protection Act, 2023 (“DPDP”) and any other national and state laws which relate the processing of data. This Privacy Policy is an electronic record in terms of the IT Act and this electronic record is generated by a computer system and does not require any physical or digital signatures. Any new features and/or services that are added to Our current Services at any point in the future shall also be subject to the terms set out in this Privacy Policy along with any other future relevant legislations to be incorporated as per the laws of the land. 
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We use Your data to provide and improve the Platform. By using the Platform, You agree to the collection and use of Information in accordance with this Privacy Policy.

1. INTRODUCTION AND APPLICABILITY OF THE PRIVACY POLICY:

  • We are strongly committed to respecting Your online privacy and recognize the need for appropriate protection and management of any personal information collected and/or collated by Us.
  • The purpose of this Privacy Policy is to ensure that there is an intact charter that governs the collection, usage, and protection of any personal and/or sensitive data collected by Us. This Policy informs Our Users/ visitors of Our procedures regarding collection, usage, storage, processing, disclosure, sharing and protection of any Personal Data or Sensitive Personal Data obtained by Us through the Platform.
  • Any reference made to Privacy Policy in this document shall mean and refer to the latest version of the Privacy Policy.

2. TYPES OF DATA COLLECTED BY COMPANY

We collect different types of information for various purposes to provide and improve Our Platform to You.

  • “Sensitive Personal Data” means and includes information relating to; (i) passwords (ii) government ID cards; (ii) financial information such as bank account or credit card or debit card or other payment instrument details; (iv) sexual orientation; (v) medical records and history; and (vi) any detail relating to the above-mentioned points as provided to Us for using the Platform.
  • “Personal Data”, means and includes any information that relates to a natural person through which an individual is identified, such as the name, contact details, email address, gender, age or any other relevant material provided by a User, including but not limited to information gathered through availing Services, communications with the instructors. It shall also cover information of User’s care person details (name, age, gender, mobile number, relationship with the User).
  • “Technical Information” means and includes any information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from Your device through which You use the Platform. This technical information may include Your Internet Protocol (IP) address, device or browser type, Internet Service Provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, operating system version, unique device identifiers, and mobile network. This data includes usage information and User statistics.
  • “Locational Information” shall mean and include the information obtained through GPS or other means, such as the geographical location of the User unless You deactivate location while using the Services.
  • “Non-Personal Information” means and includes any information that does not reveal Your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, the Company gathers some information automatically when You visit the Platform. When You use the Platform, We may collect certain information about Your computer or mobile to facilitate, evaluate and verify Your use of the Platform.

The above-mentioned information shall be collectively referred to as “Information”.

      3. PURPOSE AND GROUNDS FOR COLLECTION AND USAGE OF DATA

      1. The Information collected by Us shall be used for availing the Platform and utilised for other functions including but not limited to the following:
        1. to render Services;
        2. generating sales performance reports and analytics, which remain confined within Merchant’s Platform.
        3. to evaluate the quality and competence of Our personnel;
        4. to resolve any complaints, You may have and ensure that You receive the highest quality of Services;
        5. notifying You about changes to Our Platform;
        6. providing analysis or valuable Information so that We can improve the Platform;
        7. monitoring and maintaining the usage of the Platform;
        8. sending out system updates on the booked Services,
        9. detecting, preventing and addressing technical issues;
        10. analysing usage patterns;
        11. improving User experience;
        12. re-marketing campaigns (SMS, email, PN campaigns);
        13. targeted marketing campaigns, periodic follow-ups; and
        14. notifying You about new services and features added to or introduced via the Platform
      2. Business or research purposes: The Information saved and except Personal Information, is used for business or research purposes, including improving and customizing the Platform for ease of use and the Services offered by Us. We may archive this Information to use it for future communications for providing updates and/or surveys.
      3. Aggregating Information / Anonymized data: We may aggregate Information and analyse it in a manner to further accentuate the level of Services that We offer to Our customers. This Information includes average number of Users of the Platform, the average clicks of the Services/, the features used, the response rate, etc. and other such statistics regarding groups or individuals.

            4. DISCLAIMER

            1. Please be advised that any Information procured by Us, shall be:
              1. processed fairly and lawfully for rendering the Services;
              2. obtained only for specified and lawful purposes, and not be used in any manner which is against the law or policy in force in India (“Applicable Law”);
              3. adequate, relevant, and not excessive in relation to the purpose for which it is required;
              4. able to be reviewed by the User, from time to time and updated-if need arises; and
              5. not kept longer than for the time which it is required or the purpose for which it is required or as required by the Applicable Law.
            2. We shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any of your information and data, if the same is either (a) required for sharing your information for legitimate purposes; or (b) was effected through no fault, act, or omission of the company or (c) was effected in offering of our lawful services or (d) is attributable to the negligence of the user.
            3. By using the platform or services, you explicitly accept, without limitation or qualification, the collection, use and transfer of the information/ data in the manner described herein
              Please read this privacy policy carefully as it affects your rights and liabilities under law.
            4. Floww.ai's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
            5. Floww.ai does not currently share any user data received from Google APIs with external parties, including AI models.

              5. Your consent

              • We gather the Information that You voluntarily provide to Us and proceed to process it with Your explicit consent in accordance with the legal requirement. Please note that by providing the Information, You provide Your consent and authorize Us to collect, use or disclose such Information for the business and research purposes and as stated in this Policy, and as permitted or required by Applicable Law. Moreover, You understand and hereby consent that this Information may be transferred to any third party for the purpose of providing Services through the Platform or to any third-party providers for rendering Services (as defined in the Terms of Service), any jointly developed or marketed services, payment processing, order fulfilment, customer services, data analysis, information technology services and such other services which enable Us to provide Services through the Platform.
              • This Privacy Policy shall be enforceable against You in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing Us with Information, You are consenting to Our use of the Information, in accordance with this Privacy Policy.
              • You have the prerogative to withdraw Your consent for the processing of Your Information including Personal Data at any juncture. It is crucial to acknowledge that the act of withdrawing consent does not render the preceding data processing activities unlawful.
              • Such an intimation to withdraw Your consent can be sent to support@floww.ai.

              6. DISCLOSURE AND SHARING OF INFORMATION:

              1. We do not rent, sell or disclose or share any Information that We collect from you, with third parties, save and except in order to provide You with the Services. Any such disclosure, if made, shall be in accordance to this Privacy Policy and as per the procedure prescribed by law and in compliance with Our legal obligations. We may share Your Information in circumstances and for the purposes as specified hereunder:
                1. We shall share the Information to the third-party service providers/ vendors, to provide You with the Services.
                2. When compelled by law, We may disclose or preserve any Information (including Personal Data and Sensitive Personal Data) provided by You on the Platform as may be deemed to be necessary or appropriate:
                  1. under Applicable Law, including laws outside Your country of residence;
                  2. to comply with legal process;
                  3. to respond to requests from public, regulatory, legal enforcement and government authorities including public and government authorities outside Your country of residence;
                  4. to allow us to comply with any judgement or decree or order issued under any law for the time being in force in India, or any judgment or order relating to claims of a contractual or civil nature under any law for the time being in force outside India;
                  5. to protect Our operations or those of any of Our affiliates;
                  6. to protect Our rights, privacy, safety or property, and/that of Our affiliates, You or others;
                  7. to allow Us to pursue available remedies or limit the damages that We may sustain; or
                  8. to protect against legal liability;
                  9. to protect the personal safety of User(s) of the Platform;
                  10. to prevent or investigate possible wrongdoing in connection with the Platform.
                3. With Our service providers: We may share Information (including Personal Data and Sensitive Personal Data) with other service providers on a need-to-know basis, subject to obligations of confidentiality for provision of Services. Accordingly, We may share Your Information with such service provider as reasonably necessary to provide You with Services after obtaining Your consent and such consent shall not be unreasonably withheld.
                4. Employees /Agents of Company: We follow a strict confidentiality policy with regard to disclosure of confidential information to Our employees or other personnel. There may be situations, where We may disclose the confidential information only to those of Our employees and other personnel on a need-to-know basis. Any breach of confidential information by the employees, personnel within the Company is dealt with stringently by Us.
                5. We may remove parts of data that can identify You and share anonymized data with other parties. We may also combine Your Information with other information in a way that it is no longer associated with You and share that aggregated information.
                6. Except as mentioned in this Privacy Policy, Company may share Information only if You authorize us to do so.

              7. TRANSFER OF DATA

              • Your data are stored in a secure environment, reflecting Our unwavering commitment to data security. Leveraging the capabilities of Amazon Web Services (AWS), We utilize Our Services implies Your understanding and agreement to adhere to pertinent data protection and privacy laws.
              • Your Information is stored and maintained on, storage infrastructure via AWS and will be governed by the Indian laws.
              • If You are located outside India and choose to provide Information to Us, please note that We may transfer the data to India to process the Information.
              • Your consent to this Privacy Policy followed by Your submission of such information represents Your unconditional agreement to that transfer or use.
              • We will take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this Privacy Policy and no transfer of Your data will take place to an organization or a country unless there are adequate controls in place including the security of Your Information. It’s important to acknowledge that while We take rigorous measures to maintain the privacy and integrity of Your Information, no system can be completely impervious to potential risks.

              8. YOUR RIGHTS

              1. You can always choose not to provide the requested Information to Us, it may however result in You not availing certain features if, or the entirety, of Services.
              2. You retain several rights in relation to Your Information as provided under Applicable Law. These may include the rights to:
                1. access, confirm, and review Personal Data You may have provided;
                2. correct Information that may be inaccurate or irrelevant;
                3. deletion and erasure of Your Personal Data from the publicly available pages of the Platform;
                4. receive Personal Information We hold about You in a portable format;
                5. object to or restrict any form of processing You may not be comfortable with.
              3. In order to exercise these rights, please contact Us at the email address provided in this Privacy Policy.
              4. If You want to withdraw Your consent or raise any objection to the use of Your Information for receiving any direct marketing information to which You previously opted-in, You can do so by contacting Us at the above-mentioned email address. If You withdraw/object Your consent, Our use of Your Information before You withdrew/objected shall continue to be lawful.

              9. APPLICATIONS USED

              • You may be availing Our Services for using third party mobile applications, which are not operated by Us. We strongly advise You to review the privacy policy of every mobile application which You may use.
              • We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party mobile applications or services.

              10. CHILDREN’S PRIVACY

              • Our Platform and Services are not meant for use by children and We knowingly do not collect or solicit Personal Information from anyone under the age of 18. If You are under 18, please do not attempt to register for the Services or send any personal information about Yourself to If You are under 18, please do not attempt to register for the Services or send any personal information about Yourself to Us. If We learn that We have collected Information from/of a person under the age of 18, We shall take steps to remove such Information from Our servers as quickly as possible. If You believe that a person under age 18 may have provided Us with Personal Information, please write to us at the email address provided in this Privacy Policy.

              11. CONTROL THE COLLECTION OR USE OF THE INFORMATION

              • If You have any reservations, constraints or apprehensions regarding the access to, collection, storage, sharing or any other use of the Information which You have provided to Us, You may withdraw Your consent by writing to Us on the email address provided in this Privacy Policy.

              12. RETENTION OF INFORMATION

              • All Information provided by You, save and except upon withdrawal or termination, shall be either deleted or exported to Your data base after receiving Your confirmation about the same. However, Information which is outside the direct control of Company (for instance, on servers or databases co-locates with hosting providers) is outside Our purview. We will delete Information based on a request received from You within a reasonable period of receiving a deletion request. However, We may retain such portion of Information and for such periods as may be required under Applicable Law. Notwithstanding anything contained herein, Company may retain data after account deletion for reasons including but limited to the following purposes: If there is an unresolved issue relating to Your account, or an unresolved claim or dispute; If We are required to by Applicable Law; and/or in aggregated and/or anonymized form; or Company may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing Users' safety and security.

              13. COOKIES AND OTHER TRACKING TECHNOLOGIES

              • Our Platform may utilize “cookies” and other Technical Information. “Cookies” are a small text file consisting of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information helps Us analyse web traffic and helps You by customizing the Platform to Your preferences. Cookies in no way gives Us access to Your computer or mobile device. In relation to Cookies, You can deny access to the installation of the Cookies by modifying the settings on Your web browser, however, this may prevent You from taking full advantage of the Platform. Our use of Cookies and Technical Information allows us to improve Platform and Your experience of Platform and Services. We may also analyse Technical Information that does not contain Personal Information for trends and statistics.

              14. THIRD PARTY SERVICES

              • We may use Your Information to send You promotional Information about third parties which, We think you may find interesting, if You tell us that You wish this to happen. We shall not be responsible for any disclosure of Information due to unauthorized third-party access or other acts of third parties or acts or omissions beyond Our reasonable control and You agree that You will not hold us responsible for any breach of security unless such breach has been caused as a direct result of Our negligence or wilful default.
              • Once You leave the Platform, We are not liable for any use/ storage/ processing/ collection of Your Information obtained by any third-party websites or payment facilitators or provided by You to these third-parties or payment facilitators. Such entities and their respective websites/platforms may be governed by their own “Privacy Policy” and “Terms of Service”, which are beyond Our control.
              • Floww.ai's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
              • Floww.ai does not currently share any user data received from Google APIs with external parties, including AI models.

              15. DATA SECURITY

              • You agree and accept that Your Information may be stored in third-party cloud service infrastructure providers. While all reasonable attempts have been taken from Our end to ensure the safe and secure storage of Your data, We shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that was beyond Our control. In addition to the security measures put in place by the third-party cloud service infrastructure provider for safe and secure storage of Your Information, We use certain physical, managerial, technical or operational safeguards as per industry standards and established best practices to protect the Information We collect. We use reasonable security practices and procedures and use secure servers as mandated under Applicable Laws for the protection of Your Information. We review Our Information collection, storage, and processing practices, including physical security measures to guard against unauthorized access to systems. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of Our database, nor can We guarantee that the Information You supply will not be intercepted while being transmitted to us over the internet. You accept the inherent security implications of data transmission over the internet and the internet cannot always be guaranteed as completely secure. Therefore, Your use of the Platform will be at Your own risk. If You have any concerns, please feel free to contact us by emailing us at - support@floww.ai.

                As a security measure, please ensure logging off from the Platform when finished. We do not undertake any liability for any unauthorized use of Your account.

              16. CHANGES AND UPDATES TO POLICY

              • We may modify or revise the Privacy Policy from time to time and shall accordingly notify You of any changes to the Privacy Policy by posting the revised Privacy Policy on the Platform with an updated date of revision. We shall endeavour to review, revise, update, modify, amend or correct the Privacy Policy on a regular and routine basis, especially whenever a significant update is made to the technology employed by us. You must periodically review the Privacy Policy for the latest information on Our privacy practices. In the event You continue to use the Platform and Our Services after any update in the Privacy Policy, Your use of the Platform shall be automatically subject to such updated privacy policy. Your continued usage of Services or access of the Platform post any amendment would deem to mean that You accept and agree to the revised Privacy Policy. Further, We retain the right at any time to deny or suspend access to all, or any part of, the service to anyone who We reasonably believe has violated any provision of this Privacy Policy.

              17. DISCREPANCIES AND GRIEVANCES WITH COMPANY

              • In case of any discrepancy or grievance with respect to all or any Information shared with Company, please feel free to contact Our grievance officer:
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                Attention:  Grievance Officer
                Email ID: grievance-support@floww.ai
              • We assure You that We shall ensure implementation of the Privacy Policy and shall make the Privacy Policy available to Users. We will acknowledge each grievance that is received within 24 hours and put Our best efforts to redress the grievances of the User expeditiously within 15 days from the date of receipt of the grievance. The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the grievance by the Company. Any suggestions by Company regarding use of the Service shall not be construed as a warranty.
              • Please feel free to reach out to us by e-mail at support@floww.ai in case of any concerns, grievances, or questions relating to Our privacy or data related practices.

              18. MISCELLANEOUS

              • THE INVALIDITY OR UNENFORCEABILITY OF ANY PART OF THIS PRIVACY POLICY SHALL NOT PREJUDICE OR AFFECT THE VALIDITY OR ENFORCEABILITY OF THE REMAINDER OF THIS PRIVACY POLICY. THIS PRIVACY POLICY DOES NOT APPLY TO ANY INFORMATION OTHER THAN THE INFORMATION COLLECTED BY US THROUGH THE PLATFORM. THIS PRIVACY POLICY SHALL BE INAPPLICABLE TO ANY UNSOLICITED INFORMATION YOU PROVIDE US THROUGH THE PLATFORM OR THROUGH ANY OTHER MEANS. ALL UNSOLICITED INFORMATION SHALL BE DEEMED TO BE NON-CONFIDENTIAL AND WE SHALL BE FREE TO USE AND/ OR DISCLOSE SUCH UNSOLICITED INFORMATION WITHOUT ANY LIMITATIONS. THE RIGHTS AND REMEDIES AVAILABLE UNDER THIS POLICY MAY BE EXERCISED AS OFTEN AS NECESSARY AND ARE CUMULATIVE AND NOT EXCLUSIVE OF RIGHTS OR REMEDIES PROVIDED BY LAW. RIGHTS UNDER THIS POLICY MAY BE WAIVED ONLY IN WRITING. DELAY IN EXERCISING OR NON-EXERCISE OF ANY SUCH RIGHT OR REMEDY DOES NOT CONSTITUTE A WAIVER OF THAT RIGHT OR REMEDY, OR ANY OTHER RIGHT OR REMEDY.

              19. GOVERNING LAWS AND JURISDICTION

              • This Privacy Policy, the Platform, the Services, and the use of it is governed by the laws of India and the courts in Hyderabad in India shall have exclusive jurisdiction over any disputes connected to Our Privacy Policy, Platform or the Services and Your use of it.

              20. YOUR ACCEPTANCE OF THESE TERMS

              • BY USING OR VISITING THIS PLATFORM, YOU SIGNIFY YOUR AGREEMENT OF THIS POLICY. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, PLEASE DO NOT USE OUR PLATFORM OR SERVICES.